Accessibility statement

This statement covers the following websites:

  • Lancashire and South Cumbria Integrated Care Board website
  • Lancashire and South Cumbria Integrated Care Partnership website
  • Lancashire and South Cumbria Provider Collaborative website
  • Lancashire and South Cumbria VCFSE Alliance

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet (opens in new window) has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Where possible we have created webpages to present documents which are in PDF format however we have included them where these can be printed off for viewing away from the website
  • some older PDF documents may not be fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard

We are continuously reviewing the website to attempt to improve accessibility in these areas. 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Integrated Care Board communications and engagement team using

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens in new window).

Technical information about this website’s accessibility

Lancashire and South Cumbria Integrated Care Board is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (opens in new window) AA standard, due to the non-compliances and exemptions listed below.

Non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons:

  • Board papers, some statutory information such as transactions, Trust policies and older patient information leaflets are provided in PDF format and do not meet accessibility standards. The structure of the content is not always available to assistive technology, which makes the content difficult to understand and navigate for users of screen readers (Info and relationships 1.3.1). The language is missing in some of the documents (Language of Page 3.1.1) and some page titles are missing (2.4.2 Page Titled). We know that in the documents, particularly the Board Papers, there are tables which are not correctly marked up and are not picked up properly by assistive technology (1.3.1 Tables) and some imagery is missing alternative text (1.1.1 Non Text Content).
  • WCAG 1.4.13 - Content on Hover or focus (opens in a new window).  When hovering over the navigation bar dropdown menus, there is no mechanism to dismiss the additional content triggered without moving pointer hover or keyboard focus. 

We are currently working on a plan to make current and relevant documents accessible by July 2024. Any documents we publish going forward will be created as HTML webpages or will meet accessibility standards if they are to be used. Alternatively, we will put the PDF on the HTML website if required with a note to say the document is not accessible. 

Preparation of this accessibility statement

This statement was prepared on 29/06/2022. It was last reviewed on 29/11/2023.

This website was last tested on 29/11/2023. The test was carried out by the Lancashire and South Cumbria Integrated Care Board's digital communications team using

We work with the public, partners and communities to continuously improve our website. If you have any feedback about the accessibility of the website or any other feedback to improve user's experience of our website please contact us using

Accessibility tools

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